Most new, unopened merchandise sold by Hero Tools can be returned within 90 days of purchase. You can request an on-line return from our Order History page or call our Customer Service Department at 800.555.1212.
If you happened to purchase a Brad Nailer, then it is important to make sure that you used the correct nails within that tool or else the warranty will be void.
If you're missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 90 days of purchase.
Original shipping charges will be fully refunded in the event that the return is the result of an error by Hero Tools. Items must be returned with all components for a full refund.